Computer & Technology Services
Policy and Pricing
Clear expectations for reliable support
Our Approach
This page outlines how our services are structured, how billing works, and what clients can expect when requesting help. Our aim is simple: clear information up front so the work stays steady, organized, and respectful of both our time.
You will find local and remote pricing, details about after-hours and emergency support, and the process for quotes and work approval. If you are new to my services, please take a moment to read through this section before submitting a request.
Service and Rate Table
| Service Type | Description | Rate |
|---|---|---|
| Standard Support | Weekdays (9:00 am to 5:00 pm) | $50 per hour |
| After-Hours Support | Scheduled weekday evenings | $75 per hour |
| Emergency Support | Last-minute requests, weekends, holidays, urgent priority | $100 per hour (1-hour minimum) |
| Billing Structure | First hour minimum on emergency work, then billed in 15-minute increments | |
| Service Type | Description | Rate |
|---|---|---|
| Standard Remote Support | Weekdays (9:00 am to 5:00 pm) | $75 per hour |
| After-Hours Remote | Scheduled weekday evenings | $100 per hour |
| Emergency Remote | Immediate priority, weekends, holidays | $150 per hour (1-hour minimum) |
| Billing Structure | First hour minimum on emergency work, then billed in 15-minute increments | |
Service Policies
These policies outline how support is scheduled, delivered, and billed. They help keep the work clear, fair, and predictable for everyone.
1. Scheduling and Availability
• Weekday support is available from 9:00 am to 5:00 pm
• After-hours work can be scheduled in advance
• Weekend, holiday, and urgent requests fall under emergency service
• Availability depends on workload and existing commitments
2. Response Times
• Standard requests are answered during business hours
• After-hours and emergency inquiries receive priority based on availability
• Same-day requests are categorized as priority or emergency depending on timing
3. Billing and Minimums
• Standard and after-hours work is billed in 15-minute increments after the first hour
• Emergency work carries a one-hour minimum
• Travel within Boquete is included, longer distances may be billed if required
4. Parts and Hardware
• Hardware, software, and replacement parts are billed separately
• A quote is provided before purchasing or installing any parts
• No expenses are approved or charged without your confirmation
5. Project Approval
• All work begins with a brief written acknowledgment of the task and rate
• Larger projects may require a defined scope before starting
• This ensures clarity on both sides and prevents misunderstandings
6. Data Handling and Privacy
• Data transfers, backups, and recovery work are completed with care and transparency
• Clients remain responsible for maintaining personal backups prior to service
• All information accessed during support is handled with confidentiality
7. Cancellations and Rescheduling
• Appointments can be rescheduled with notice
• Same-day cancellations may result in a fee depending on preparation or travel
• Missed appointments without notice may require prepayment for future bookings
How to Book
The process is simple. It keeps things organized, sets expectations early, and makes sure your device or project gets the attention it needs.
1. Submit a Service Request
Fill out the intake form with your details, the issue you’re experiencing, and your preferred timing.
2. Receive a Review and Estimate
I look over the request and provide a time estimate or quote based on the work required.
3. Confirm the Quote
A quick written acknowledgment is all that’s needed to move forward.
4. Schedule the Session
We set a time for the repair, consultation, or remote support based on availability.
5. Work Is Completed
I carry out the work during the scheduled session and keep you informed along the way.
6. Billing Summary Provided
You receive a clear breakdown of time, services, and any parts used.
Please complete the form below to request support. This helps us understand the issue, prepare for the work, and make sure the appointment is handled properly. The more detail you can provide, the smoother the process will be.
Once the form is submitted, we will review the information and send you a time estimate or quote during regular business hours. Work begins after you confirm the estimate.