I offer hardware repair (desktops, laptops), operating-system installation and updates, data backup and recovery, software installation and configuration, remote support, and basic network setup. If you need something else, I’m happy to discuss and see whether I can support it or refer you.

I bill hourly. For local clients (Boquete / Chiriquí) there is a standard rate, and different rates apply for after-hours, weekends, or emergency calls. For remote or non-local support I follow a separate rate schedule. All work begins only after we agree on a quote or scope.

Yes. The initial diagnostics or troubleshooting time is billed the same as repair work. If you decide not to proceed after diagnosis, you’ll only be billed for the time spent diagnosing. This ensures fairness on both sides.

Parts and hardware costs are billed separately. I will provide a quote for necessary parts and gain your approval before purchasing or installing anything. I do not proceed without your explicit permission.

I offer both local in-person services (for clients in Boquete / Chiriquí) and remote assistance (for clients elsewhere). For remote jobs, rates and terms may differ. I’ll confirm availability and suitability before proceeding.

I can accept after-hours or emergency calls, but they fall under a separate rate structure (higher than standard). I prioritize scheduled weekday work first, so urgent requests are subject to availability.